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What’s included in VMX support plans
|
Starter
For anyone who wants general guidance and troubleshooting. Included for all customers. |
Developer
For teams developing and testing with non-production workloads. |
Standard
For teams deploying and maintaining production workloads. Includes live chat. |
Premium
For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes. |
|---|---|---|---|---|
| Response Time | ||||
| Response Time | < 24 hours | < 8 hours | < 2 hours | < 30 minutes |
| Support Agents | ||||
| Support Agents | Customer support staff providing general guidance. | Customer support staff providing general guidance | Technical staff experienced in all products resulting in quicker and consistent troubleshooting. | High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting. |
| Email Support | ||||
| Email Support | ||||
| Month to Month Pricing | ||||
| Month to Month Pricing | ||||
| Live Chat | ||||
| Live Chat | ||||
| Dedicated Slack Channel and Video Calls | ||||
| Dedicated Slack Channel and Video Calls | ||||
| Team of Business Advisors | ||||
| Team of Business Advisors | ||||
| Team of Technical Advisors | ||||
| Team of Technical Advisors | ||||
| Ticket Escalation | ||||
| Ticket Escalation | ||||
| Fast Troubleshooting and Assistance | ||||
| Fast Troubleshooting and Assistance | ||||
| Architecture Reviews and Guidance | ||||
| Architecture Reviews and Guidance | ||||
| Business Reviews and Strategy Consultations | ||||
| Business Reviews and Strategy Consultations | ||||
| One on One Onboarding | ||||
| One on One Onboarding | ||||
Included for all WebWerksVMX
accounts
₹0/month*
- Response time within 1 day
- Channels - Email
- Agents - General guidance from our staff
- Advisor - None
For business with mission
critical applications
₹8,500/month
- Response time within 2 hours
- Channels - Email and live chat
- Agents - Technical support staff experience in all products
- Advisor - None
For business with mission
critical applications
₹85,000/month
- Response time within 30 min
- Channels - Email, live chat, Google hangouts and Slack
- Agents - Technical support staff experience in all products
- Advisor - Dedicated and business advisors
Have questions about support billing? Contact Us
Premium Support is perfect for businesses
Get customized support and direct consultation for your business and
technical needs from teams dedicated to the success of you and your
customers.
1
Periodic business reviewsWe analyze your business goals, unique use cases, spending, and answer your questions to help provide strategies and guidance on getting a higher return on investment on VMX.
2
Proactive decision makingOpportunities to discuss product updates and future roadmaps with our internal teams and Product Managers to help you make better decisions for your business.
3
Co-marketing opportunitiesDeploy co-marketing initiatives with VMX—like case studies and joint webinars—to leverage our customer base, thereby improving your brand awareness and outreach to new prospects and customers.
Robust technical support services to resolve issues quickly
Testimonials
“Technology and education go hand in hand. With Web Werks VMX, our institution has been able to provide students and staff with seamless digital experiences. Sincere appreciation to Web Werks for their exceptional cloud services!"
-
Gati Shakti Vishwavidyalaya
Services
“In the entertainment industry, a dependable technology collaborator is essential. Web Werks VMX has been our go-to cloud solution, ensuring that our content is delivered without a hiccup. Bravo to the Web Werks team for their consistent high quality!”
Hobasa India Private Limited Media & Entertainment“In the sphere of information technology, Web Werks VMX has been a beacon of dependability. Their cloud services have enabled us to provide our clients with superior solutions. Congratulations to the Web Werks team for their expertise and commitment!”
Netnxt Network Private Limited IT / ITeS“The focus of retail is on the consumer experience. With Web Werks VMX, we've ensured that our digital customer touchpoints are always accessible. Thank you for your exceptional cloud services, Web Werks!”
Praxis Home Retail Limited Manufacturing & Retail & LogisticsExplore VMX support
Refer to Status of VMX services, easy-to-follow tutorials, and
documentation available to everyone at any time.
Product Documentation
Visit our Documentation to search for help across a variety of topics. Get Started
Community tutorials
Engage with VMX’s tutorials, videos, and answers to questions on a wide range of topics. Get StartedStill have questions?
Have a complex setup or additional questions around pricing? Contact our sales team
to get more information on VMX pricing.